Tips for Business Owners: Dealing with both positive and negative reviews 🙋‍♀️🙋‍♂️

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If you are a business owner, whether you like it or not, you are the leader. Why? Well, your employees work for you and since you are at the top of the pyramid, they follow the mission you set. Being an ineffective leader is an easy task, however, being an effective leader is extremely challenging but extremely rewarding. Now that you have recently discovered that you are the leader in command, mastering the principle of extreme ownership should be 100% your #1 priority.

What is Extreme Ownership?

Glad you asked. Extreme ownership is the fundamental core behind any effective leader out there. Extreme ownership is all about accepting that if you are the leader, then you must be willing to take responsibility for anything and everything that goes wrong in the pursuit of your mission. No ifs , ands or buts, as simple as that.

Ok, now that you have an idea of what the principle of extreme ownership truly represents, you are probably wondering how does it help when dealing with positive and negative reviews.

To truly approach positive reviews with extreme ownership, you must be willing to set your ego aside, immerse yourself in humility and take no credit for the end result. You have to keep in mind that the only reason you were able to achieve your mission, was because you gave the right tools to everyone in your team and everyone was able to execute their actions effectively.

When it comes to negative feedback and extreme ownership, the first thing you are going to want to avoid is pointing fingers at other people. If you are going to point fingers, point your own finger at yourself. Don’t blame your employees because you didn’t achieve the monthly quotas, but rather try to look at failures through the objective lens of reality and identify three things:

  1. What went wrong.

2. Why it went wrong.

3. What mechanism you can put in place in order to prevent that problem from repeating itself.

Always remember to lead by example because effective leadership behaviour can spread into the subsections of your team if you set the example! If you feel like you are truly working hard to lead your business but you are not getting the results you expect when it comes to Marketing or Sales, please get in contact with us! Our team is always happy to help! 🙂

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